Happy Customers

Other companies talk about it...we systematically measure it.

Happiness

Happy Customers

Every company is equated with something. For Volvo it is safety, Optus says 'yes' and Woolworths are the 'fresh food people'. Here at Cavalry, we want to be associated with 'happiness'. We strive to build a customer obsessed team that deliver what we promise and take ownership at all times.

How did we make measuring customer happiness simple?

We measure every engagement by staff member and by client. You'll be amazed at what happens when you hit the red face!?
Royal Wolf

CASE STUDY:

Royal Wolf

Royal Wolf specialises in shipping containers for sale and hire of new, second-hand (used and modified) storage and shipping containers. The company has over 400 staff and 22 Customer Service Centres located throughout Australia including shipping containers in Sydney, Brisbane, Melbourne, Perth, Adelaide, Darwin and Tasmania.